When I started with Disney, when they opened this new world here in Orlando, Florida. So, um, yeah, I did start my career with this Disney Institute, uh, that my unintentional career, I will say because I was like 16.Ī couple months away from being 17. A little while I won't get specific because you've already pushed us back into fourscore and So maybe, uh, maybe you tell folks a little about, um, yourself and how you started and, and what you've been doing for the past. So that's kind of how this came about, right? And we started talking on these book meetings and we said, I think folks might find this interesting. Um, we're doing well with the book, but, you know, w we we're, we're, we're finishing up and they always say that, what is it that 80, 80% is easy. KK: So, uh, the Disney winning for the digital age. It's, it's, it's been exciting work, so I don't know what five, six years ago. So, um, that's something we've been doing. And, uh, you know, had, had to create a friendship and relationship with Deb.Īnd, and we had started working together, build a program for brands and, and, and, um, even agencies for reselling to brands that we would help structure a culture and integrate it with, um, brands and how their brand comes to life through service and a lot of other ways.
And you know, kinda changed my life and my perspective of how to run my business and return. Debbie: started with, I hate to tell you, but I think it was longer than that, but that's okay.
I, I met Deb, uh, at the Disney Institute about two decades ago. KK: Yeah, likewise, uh, to give folks some background. Debbie: this, this is going to be a lot of fun to put our ideas together, to share ideas with, with others and make an impact. Gosh, we've been working together forever it seems! I think we figured out I was going to go try and find my old Disney Institute book and see when that, when that first meeting was. It is so great to finally be doing this, uh, boy, you and I have been working together and, and talking for almost two decades. The Disney way for the digital age will be revealed. Join us as we explore corporate culture, branding, service, excellence, and much more through storytelling, technical curiosity, and friendly conversation.
Kevin and Debbie have been engineering, extraordinary customer experiences for over 30 years. They happen through careful planning and meticulous design. Intro: Magical customer experiences don't happen by accident. Please find us on the Web at: And on the Social at:ĭebbie: also LinkedIN and on Twitter and on Facebook Successful companies regularly step back and say: Where are we today? What's working? What's not working? They examine all the elements of their culture and ask what they need to do, to move forward.Ģ2:33: What’s happening on our next episode?! We hope to help you curate and create that culture by design”.
Green’s “Get On The Bus”/ Service Excellence Framework here and how the new culture boarding process transpiredĢ5:18: The Greatest Advice You’ll Ever Get (We think!)Ģ5:50: “You should pay careful attention to your culture because culture happens by accident, or by design.
Ref: Michael Eisner and Frank Well’s FULL introduction speech: HEREġ7:15: The impact on Debbie of his speech at that junctureġ8:30: Footsteps speech/getting on the bus ġ8:50: On the big cultural and structural changeĢ1:00: One of many streaming/content games now in townĢ2:05: A bit more on Judson C. All companies stumble, Disney was no exceptionġ2:03: How do you recover from a stumble and “Insidious decline”ġ4:08: Ref: Book “ Storming the Magic Kingdom” 1:00: Debbie Zmorenski and Kevin Kelly’s background and introductionsĢ:50: A bit more about Debbie’s background w/ Disney Ref: The Disney Instituteĥ:12: A bit more about Kevin’s backgroundĩ:00: An overview of the types of topics we’ll be discussing as we progress!ġ1:05: About some of the stories and history we’re going to share!ġ1:39: “The Dark Years”.